Customer Service

From Disappointment to Delight: Lessons in Service and Leadership

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August 29, 2024

Coaching & Feedback

SLOW – BUMP – GO: Business Lessons on Leadership and Management from Kenyan Speed Bumps

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July 30, 2024

Coaching & Feedback

Stay In Your Lane – Helping Leaders To Not Do EVERYTHING

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June 26, 2024

Culture

In the Eye of the Storm: Strategies to Prevent Tornado Leadership

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May 30, 2024

Culture

Excellence Is Never an Accident – Applying Michelin Standards To Your Business

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April 28, 2024

Change Management

Vision: Your Business Road Trip from Detours to Direct Success!

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March 30, 2024

Communications

The Leap Trilogy-3 – The Customer Care Leap for Enhanced Relationships and Business Success

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February 29, 2024

Coaching & Feedback

The Leap Trilogy 2 – The Leadership Leap – Promoting Team Members with Confidence and Conviction

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February 28, 2024

Change Management

The Leap Trilogy 1 – Leap Forward by Embracing Change and Fostering Innovation

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February 28, 2024

Coaching & Feedback

The Power of Connection for Enhanced Productivity, Loyalty, and Resilience

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January 31, 2024