The Leap Trilogy-3 – The Customer Care Leap: Elevating Service Excellence and Business Success
When confronted with a challenging customer, how do you transform this situation into an opportunity for transformation and business success? Embrace a blend of empathy, resilience, and strategic finesse as you take the Customer Care Leap!
The Leap Trilogy 2 – The Leadership Leap: Promoting Potential into Performance.
Take the Leadership Leap. How do you balance the delicate dance of promoting someone into a new role when uncertainty looms large? It’s a leap of faith that requires equal parts intuition, discernment, and courage.
The Leap Trilogy 1 – Leap Forward: Embrace Change, Defy Limits, and Shape Your Future.
Take a leap forward in your business, whether it’s navigating operational challenges, making leadership decisions, or embracing change for growth. A leap forward is a bold step towards progress, fueled by innovation, collaboration, and unwavering determination.
The Power of Connection
Are you ready to lead with impact? Effective leadership starts with meaningful connections that build relationships, foster trust, enhance collaboration, and drive business success.
BAH HUMBUG – Leadership Lessons from Charles Dickens!
Charles Dickens wrote the tale “A Christmas Carol” to emphasize an employer relationship of mutual duty and responsibility. BAH HUMBUG you say! Learn the lessons that impacted Scrooge!
Service…As If Your Life Depends On It!
On a recent trip to Morocco, I heard the phrase “Service is our life. Without you, we do not exist…we die.” Learn how the leader can impact the service provided to customers!
Get To Versus Have To!
What do you “get to” do that you view as a “have to” do? This simple shift feels expansive and ignites possibility. You “get to” be a leader, to train, coach and motivate people to achieve their potential.
Unconscious Bias Planting Seeds! – Diversity, DEI.
When you think you know, it is time to learn. A situation that reveals unconscious bias is an opportunity to reflect, plant mental seeds, and choose your future behavior.
Authenticity – Woven into the Fabric of Business and Leadership!
Merriam Websters word of the year for 2023 is authentic. What does it mean for a business and a leader to be authentic?
Water Seeks its Own Level!
This simple yet profound metaphor provides clues to understand human performance in business. Like water seeking its path, continuous performance and the ripple of positive behaviors and results enable you to flow forward to success.
The Dance of Leadership.
In the Dance of Leadership, learn how to inspire your team through actions rather than words. Leave a lasting impact on those who follow your lead!