Customer Service Archives - Glenna Hecht | Speaker, Consultant, HR Guru

Glenna Hecht | Speaker, Consultant, HR Guru

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Customer Service

From Disappointment to Delight: Lessons in Service and Leadership

August 29, 2024

Culture

Excellence Is Never an Accident – Applying Michelin Standards To Your Business

April 28, 2024

The Leap Trilogy 1 – Leap Forward, Leap Trilogy 2: The Leadership Leap , Leap Trilogy 3: The Customer Care Leap

Communications

The Leap Trilogy-3 – The Customer Care Leap for Enhanced Relationships and Business Success

February 29, 2024

Communications

Authenticity – Woven into the Fabric of Business and Leadership!

November 30, 2023

Communications

Service…as if your very existence depends on it!

October 30, 2023

Culture

Lessons in Customer Service: Rules versus People, You Decide?

September 30, 2021

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