Communications

I Quit! How AI Could Have Saved a Leader

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September 29, 2024

Customer Service

From Disappointment to Delight: Lessons in Service and Leadership

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August 29, 2024

Communications

The Leap Trilogy-3 – The Customer Care Leap for Enhanced Relationships and Business Success

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February 29, 2024

Change Management

Embrace the Knock of Change: Are You Ready to Open the Door?

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May 31, 2023

Communications

Are You Aware? Be Present, Identify Next Steps, and Act

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December 31, 2022

Coaching & Feedback

Tell It Like It Is! Three Questions to Guide Employee Relations

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September 30, 2022

Change Management

A No. 1 Hit: Fostering Engagement Leads to Innovation and Growth

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May 30, 2022

Coaching & Feedback

Creating a Masterpiece: Fostering Creativity

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April 29, 2022

Culture

Lessons in Customer Service: Rules versus People, You Decide?

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September 30, 2021