by Glenna | Feb 29, 2024 | What the Hecht?
When confronted with a challenging customer, how do you turn this situation into an opportunity for enhanced relationships and business success? Embrace a blend of empathy, resilience, and strategic finesse as you take the Customer Care Leap! Picture this:...
by Glenna | Nov 30, 2023 | What the Hecht?
Merriam Websters word of the year for 2023 is authentic. it is one of the most searched words in the dictionary. Authentic is defined as “Not false or imitation. True to one’s own personality or character. Worthy of acceptance or belief as confirming to or based on...
by Glenna | Aug 30, 2023 | What the Hecht?
Lately, I’ve been deep into assisting companies with employee relations problems rooted in ethical decision-making. It’s eye-opening how managers’ choices can impact employees, customers, the business, and their own futures. I consistently posed a...
by Glenna | Sep 30, 2021 | What the Hecht?
Last week I spoke at a convention and stayed at a hotel in Miami Beach. The hotel was lovely, and I was thrilled to be there. My plan was to come in the day before my presentation, review the content for last minute tweaks, and get “caught up.” Imagine my surprise...
by Glenna | Jan 31, 2021 | What the Hecht?
A business leader recently asked this question. “It has been such a grind for so many months, sometimes I feel like I am going to blow a gasket. How can I find or create space to think beyond the day to day?” I responded, “Do you know your point of enough?” He said,...
