by Glenna | Feb 29, 2024 | What the Hecht?
When confronted with a challenging customer, how do you turn this situation into an opportunity for enhanced relationships and business success? Embrace a blend of empathy, resilience, and strategic finesse as you take the Customer Care Leap! Picture this:...
by Glenna | Oct 30, 2023 | What the Hecht?
My recent journey to Morocco was nothing short of a revelation. The country’s landscapes, rich history, vibrant culture, and the warmth of its people left an indelible mark on my soul. In the lead-up to my trip, well-intentioned friends and family bombarded me...
by Glenna | Feb 27, 2023 | What the Hecht?
I recently participated in a murder mystery event. Each attendee had a part to play. We learned about our character weeks before the event, this gave us time to prepare our story, costume, and plan. I had a sordid past, kidnapped at 18 in a parking lot and saved by a...
by Glenna | Jan 31, 2021 | What the Hecht?
A business leader recently asked this question. “It has been such a grind for so many months, sometimes I feel like I am going to blow a gasket. How can I find or create space to think beyond the day to day?” I responded, “Do you know your point of enough?” He said,...
by Glenna | Dec 31, 2020 | What the Hecht?
We thought it would only be a few weeks in quarantine. Three weeks turned into three months. Three months turned into nine months, and now… This year the “What the Hecht?” blogs have held similar themes. When you do not know what the future holds, you look...
