by Glenna | Feb 29, 2024 | What the Hecht?
When confronted with a challenging customer, how do you turn this situation into an opportunity for enhanced relationships and business success? Embrace a blend of empathy, resilience, and strategic finesse as you take the Customer Care Leap! Picture this:...
by Glenna | Dec 31, 2023 | What the Hecht?
One of my beloved holiday traditions continues to be volunteering as an usher at the Dallas Theater Center for their annual production of “A Christmas Carol.” As I reflect on the past years, it brings me great joy to share that this marks the 12th...
by Glenna | Nov 30, 2023 | What the Hecht?
Merriam Websters word of the year for 2023 is authentic. it is one of the most searched words in the dictionary. Authentic is defined as “Not false or imitation. True to one’s own personality or character. Worthy of acceptance or belief as confirming to or based on...
by Glenna | Jul 31, 2019 | What the Hecht?
Have you ever had this experience? Someone says or does something and you hear your parents voice in your head making a comment that they may have said 10 years, 30 years, or 50 years ago? In an instant, you become your parents. I don’t mean carrying a jacket in...
by Glenna | Apr 30, 2019 | What the Hecht?
I am a vegan, yes, one of “those” folks who gets excited over a head of broccoli. I frequent restaurants that allow me to use a platter for my salad. As a “regular”, I know the employees and they know me. I recently visited one of my favorite...
