Customer Service

From Disappointment to Delight: Lessons in Service and Leadership

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August 29, 2024

Culture

Excellence Is Never an Accident – Applying Michelin Standards To Your Business

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April 28, 2024

Communications

Striking the Balance: Ethics in the Face of Mixed Messages

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August 30, 2023

Communications

The Dance of Leadership – Inspire, Empower, and Uplift Others

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July 30, 2023

Culture

How Do I Engage Employee? – Invest in Your Employees

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April 9, 2023

Culture

Lessons in Customer Service: Rules versus People, You Decide?

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September 30, 2021

Coaching & Feedback

Dealing with Unmet Expectations In the Workplace

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July 31, 2021