by Glenna | Feb 29, 2024 | What the Hecht?
When confronted with a challenging customer, how do you turn this situation into an opportunity for enhanced relationships and business success? Embrace a blend of empathy, resilience, and strategic finesse as you take the Customer Care Leap! Picture this:...
by Glenna | Feb 28, 2024 | What the Hecht?
Take a leap forward in your business, whether it’s navigating operational challenges, making leadership decisions, or embracing change for growth. A leap forward is a bold step towards progress, fueled by innovation, collaboration, and unwavering determination....
by Glenna | Jan 31, 2024 | What the Hecht?
As I step into 2024, my word of the year is “Connection.” In a world that often gets hectic and challenging, this word serves as my anchor and guiding light, helping me move forward, connect with my values, the people in my life, and the natural world...
by Glenna | Nov 30, 2023 | What the Hecht?
Merriam Websters word of the year for 2023 is authentic. it is one of the most searched words in the dictionary. Authentic is defined as “Not false or imitation. True to one’s own personality or character. Worthy of acceptance or belief as confirming to or based on...
by Glenna | Apr 30, 2023 | What the Hecht?
A landmark murder trial recently ended with a conviction and a sad loss for innocent family members. The trial was so captivating that it even became a Netflix show. I listened to the prosecuting attorney’s interview, to learn about their strategy in planning...
