by Glenna | Feb 29, 2024 | What the Hecht?
When confronted with a challenging customer, how do you turn this situation into an opportunity for enhanced relationships and business success? Embrace a blend of empathy, resilience, and strategic finesse as you take the Customer Care Leap! Picture this:...
by Glenna | Feb 28, 2024 | What the Hecht?
Take a leap forward in your business, whether it’s navigating operational challenges, making leadership decisions, or embracing change for growth. A leap forward is a bold step towards progress, fueled by innovation, collaboration, and unwavering determination....
by Glenna | Jan 31, 2024 | What the Hecht?
As I step into 2024, my word of the year is “Connection.” In a world that often gets hectic and challenging, this word serves as my anchor and guiding light, helping me move forward, connect with my values, the people in my life, and the natural world...
by Glenna | Aug 30, 2023 | What the Hecht?
Lately, I’ve been deep into assisting companies with employee relations problems rooted in ethical decision-making. It’s eye-opening how managers’ choices can impact employees, customers, the business, and their own futures. I consistently posed a...
by Glenna | Feb 27, 2023 | What the Hecht?
I recently participated in a murder mystery event. Each attendee had a part to play. We learned about our character weeks before the event, this gave us time to prepare our story, costume, and plan. I had a sordid past, kidnapped at 18 in a parking lot and saved by a...
