by Glenna | Apr 28, 2024 | What the Hecht?
During a recent trip to Europe, I meticulously planned every detail, from transportation to accommodations to dining experiences. This level of planning isn’t just a necessity; it’s a passion, offering a preliminary taste of the journey ahead. My research...
by Glenna | Feb 29, 2024 | What the Hecht?
When confronted with a challenging customer, how do you turn this situation into an opportunity for enhanced relationships and business success? Embrace a blend of empathy, resilience, and strategic finesse as you take the Customer Care Leap! Picture this:...
by Glenna | Dec 31, 2023 | What the Hecht?
One of my beloved holiday traditions continues to be volunteering as an usher at the Dallas Theater Center for their annual production of “A Christmas Carol.” As I reflect on the past years, it brings me great joy to share that this marks the 12th...
by Glenna | Oct 30, 2023 | What the Hecht?
My recent journey to Morocco was nothing short of a revelation. The country’s landscapes, rich history, vibrant culture, and the warmth of its people left an indelible mark on my soul. In the lead-up to my trip, well-intentioned friends and family bombarded me...
by Glenna | Jun 27, 2023 | What the Hecht?
Today’s scorching 103-degree heat in Dallas reminds us of an annual occurrence that we tend to forget over time. The relentless heat feels suffocating, like wading through hot water, sapping our energy stroke by stroke. Each year, it feels like an unexpected...
