by Glenna | Apr 28, 2024 | What the Hecht?
During a recent trip to Europe, I meticulously planned every detail, from transportation to accommodations to dining experiences. This level of planning isn’t just a necessity; it’s a passion, offering a preliminary taste of the journey ahead. My research...
by Glenna | Feb 29, 2024 | What the Hecht?
When confronted with a challenging customer, how do you turn this situation into an opportunity for enhanced relationships and business success? Embrace a blend of empathy, resilience, and strategic finesse as you take the Customer Care Leap! Picture this:...
by Glenna | Feb 28, 2024 | What the Hecht?
Take the Leadership Leap. How do you balance the delicate dance of promoting someone into a new role when uncertainty looms large? It’s a leap of faith that requires equal parts intuition, discernment, and courage. Consider this scenario: You have a talented...
by Glenna | Oct 30, 2023 | What the Hecht?
My recent journey to Morocco was nothing short of a revelation. The country’s landscapes, rich history, vibrant culture, and the warmth of its people left an indelible mark on my soul. In the lead-up to my trip, well-intentioned friends and family bombarded me...
by Glenna | Dec 31, 2022 | What the Hecht?
This morning I walked my dog at 5am. It was dark, clear, and bright. During my walk a bird was singing. Looked up, followed the sound but did not see the bird. In that moment, I was aware of all that was around me and breathed a sigh of gratitude for nature and my...
