by Glenna | Sep 30, 2018 | What the Hecht?
Casual comments repeated frequently are not casual! When a person repeats the same phrase, they may act as if it is “off the cuff” but it is an indication of how they really feel and what they believe. Over the last weeks, I have experienced incidents where leaders...
by Glenna | Jul 31, 2018 | What the Hecht?
When I go to a buffet and have every choice available, I can’t decide if I should start with the appetizer or dessert, so I take everything. My eyes are always bigger than my stomach. I can hear my mom saying, “think of the starving children…” and that voice in my...
by Glenna | May 31, 2018 | What the Hecht?
Why would he say that to another employee? Why does she act so sour? He is so lethargic; I feel like I am going to fall asleep each time we talk. Do any of these statements sound familiar? At times you may feel as though you and your employees are not on the same...
by Glenna | Jan 30, 2018 | What the Hecht?
A business leader recently interviewed several candidates for a customer service position. All were capable, but the leader said none of them “wowed” him. He asked, “We need to fill the role ASAP, what should we do?” As the question mark...
